Ukraine: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Ukraine.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Ukraine.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
PrivatBank
Bank- Contact centre (free from mobiles in Ukraine):3700
- From abroad or from landlines:+38 073 716 11 31
monobank (Universal Bank)
Bank- Support line (in Ukraine):0 800 205 205(24/7)
- From abroad:+38 044 237 20 60(24/7)
- Other bank number:+38 044 321 05 05
App or online: In the app: chat with the support team.
Email: [email protected], [email protected]
Raiffeisen Bank (Ukraine)
Bank- Fraud line (free in Ukraine):0 800 509 990
- Contact centre (free in Ukraine):0 800 500 500(24/7)
- From abroad:+38 044 230 99 98
Email: [email protected]
Report phishing: [email protected]
Sense Bank (ex Alfa-Bank Ukraine)
Bank- Contact centre (free in Ukraine):0 800 50 20 50
- From abroad:+380 44 298 80 00
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Oschadbank. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
National Bank of Ukraine (NBU): consumer complaints
Takes complaints about banks and other financial firms and checks whether they followed the rules. It does not settle individual disputes.
Raise the problem with the bank first. If that fails, contact the NBU through its online form, by email at [email protected], through the nbu_contact_bot chatbot on Viber or Telegram, or on 0 800 505 240. It replies within 30 calendar days.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Ukraine lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Ukraine (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.