Romania: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Romania.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Romania.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Romania
- Raiffeisen Bank publishes no dedicated fraud line: call its call centre, which answers urgent account-safety calls outside normal hours.
- For Banca Transilvania and BRD, call the number on the back of your card or use the bank's app; we could not verify their pages.
Bank and payment fraud lines
BCR (Banca Comerciala Romana)
Bank- Fraud line:0373 514 228(24/7)
- Customer care (short number *2BCR):*2227(24/7 for cards and internet banking)
- From abroad:+40 21 407 42 00(24/7 for cards and internet banking)
App or online: George app: Contact › Support to call or message the bank 24/7.
Email: [email protected]
Raiffeisen Bank Romania
Bank- Call centre (short number, any mobile network):*2000(Mon–Fri 8am–10pm, Sat 9am–5:30pm; urgent account-safety calls answered outside these hours)
- Call centre (any network, from abroad):+40 21 306 3002(Mon–Fri 8am–10pm, Sat 9am–5:30pm; urgent account-safety calls answered outside these hours)
App or online: Smart Mobile app: Profil › Contact › 'Suna acum' to call the bank.
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Banca Transilvania, BRD - Groupe Societe Generale. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
CSALB (banking alternative dispute resolution centre)
Free out-of-court mediation of disputes between consumers and banks. It does not investigate fraud.
Apply online, in person or by post, in Romanian or English, with supporting documents. It is free and usually takes 3 to 8 weeks. Phone 021 9414.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Romania.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.