Peru: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Peru.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Peru.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Peru
- 1820 is a shared line run by the Peruvian banks' association (ASBANC). One call can block your cards across banks, so use it first if you are unsure which number to call.
Bank and payment fraud lines
Scotiabank Peru
Bank- Block cards (ASBANC shared line):1820(24/7)
- Phone banking, Lima:01 311 6000(Mon–Sat 8am–6pm; card blocking 24/7)
- Phone banking, other regions (landline only):0 801 1 6000(Mon–Sat 8am–6pm; card blocking 24/7)
- From abroad:+51 1 311 6000
Yape (BCP wallet)
Mobile money- Lost or stolen phone: call and say "Yape":1820
Not listed here
We could not confirm contact details on the official website of: BCP (Banco de Credito del Peru), BBVA Peru, Interbank, Plin (wallet network of BBVA, Interbank, Scotiabank, BanBif and others). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Indecopi (consumer protection)
File a consumer claim if your bank or payment app does not answer your complaint in time.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Peru.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.