Kazakhstan: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Kazakhstan.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Kazakhstan.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Kazakhstan
- Kazakh banks must block app access on phones running remote-control apps such as AnyDesk or TeamViewer. Never install one because a caller asks you to.
Bank and payment fraud lines
Kaspi.kz (Kaspi Bank)
Bank- Kaspi.kz (free from a mobile in Kazakhstan):9999
- From abroad, if you have no internet:+7 (727) 258 59 89
App or online: Kaspi.kz app: Мой Банк › Kaspi Gold › Заблокировать карту (Block card). Lost phone: chat with Kaspi Guide or call the number above, and ask your mobile operator to block the SIM.
Halyk Bank
Bank- Block a lost card or report a suspicious call:7111
- WhatsApp:+7 701 512 8000
App or online: Halyk app: select the card › Settings › Temporary blocking
Email: [email protected]
If your bank won’t help
Agency for Regulation and Development of the Financial Market (ARDFM)
The financial regulator: it reviews complaints from consumers about banks.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Kazakhstan.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.