Jordan: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Jordan.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Jordan.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Jordan
- Messages saying you have funds held at the Central Bank of Jordan are a known fraud. Do not reply, click links or pay any fee.
Bank and payment fraud lines
Arab Bank (Jordan)
Bank- Customer care:06 4600900(24/7)
- Customer care (mobile):0791 600 900(24/7)
- From abroad:+962 6 4600900(24/7)
- Toll-free from outside Amman:0800 22222
- Complaints unit (landline in Jordan):0800 22822(Working days 8:30am–3pm)
Email: [email protected]
Bank of Jordan
Bank- Contact centre (can block debit and credit cards):06 5807777(24/7)
- From abroad:+962 6 5807777(24/7)
- Complaints (toll-free):0800 22335
- Complaints:00962 6 5692572
Email: [email protected]
Housing Bank for Trade and Finance (HBTF)
Bank- Call centre:+962 6 5200400(24/7)
- Toll-free:0800 22111(24/7)
Email: [email protected]
Cairo Amman Bank
Bank- Contact centre:06 5007700
- Complaints unit:06 5006332(8am–3:30pm)
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: CliQ instant payments (JoPACC) and e-wallets, Jordan Islamic Bank. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Central Bank of Jordan: Financial Consumer Protection Department
Complaints against banks and other institutions the Central Bank of Jordan supervises. Email [email protected], call 06 4630301, or use the online form at https://www.cbj.gov.jo/ar/Pages/Complaints.
Complain to your bank first and get a written reply. If the reply does not satisfy you, or the bank refuses to take your complaint, send it to the Central Bank with the bank's reply attached.
Official websiteYour rights
- Time limit for a bank to answer a complaint. Banks answer complaints within 10 working days, extendable to 30 working days. After that you can go to the Central Bank of Jordan or the courts. Source
- CliQ transfers sent by mistake. The Central Bank of Jordan says a CliQ transfer sent by mistake can only be recovered through the courts. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Jordan lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Jordan (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.