Senegal: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 1 provider in Senegal.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Senegal.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Senegal
- Wave and Orange Money do not publish a helpline number on their official websites that we could confirm, so none is listed here.
Bank and payment fraud lines
Société Générale Sénégal
Bank- Card assistance:+221 33 839 55 95(24/7)
- Call centre:+221 33 839 42 42
- Remote banking:+221 33 839 71 40
Not listed here
We could not confirm contact details on the official website of: Orange Money (Sonatel), Wave, Ecobank Sénégal, CBAO / BICIS. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ARTP (telecom regulator): complaints
Complaints about telecom and mobile operators.
Use the online portal https://reclamations.artp.sn or call the free line 800 800 200.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Senegal.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.