Morocco: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Morocco.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Morocco.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Banque Populaire (BCP)
Bank- Customer relations centre:2121
Bank of Africa (BMCE Bank of Africa)
Bank- Customer relations centre:080 100 8100(24/7 (shorter hours during Ramadan))
- From abroad:+212 5 22 42 15 42(24/7)
Email: [email protected]
Orange Money Maroc
Mobile money- Customer centre (from an Orange mobile):121(9am–9pm)
- From another mobile or a landline:06 63 121 121(9am–9pm)
- From abroad:+212 663 121 121(9am–9pm)
App or online: Orange Money contact form on orange.ma/Contactez-nous
inwi money
Mobile money- Customer line:430(Mon–Sat 9am–10pm)
- Customer line:0529 000 430(Mon–Sat 9am–10pm)
Not listed here
We could not confirm contact details on the official website of: Attijariwafa bank, Maroc Telecom wallet. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Bank Al-Maghrib: customer complaints against credit institutions
Complaints that a bank broke banking rules, after you have raised the problem with the bank.
Send a written complaint with supporting documents through the online portal https://reclamation.bankalmaghrib.ma/reclamation/, by post, or at a Bank Al-Maghrib branch. Help line: 05 22 47 81 00.
Official websiteCentre Marocain de Mediation Bancaire (CMMB)
Mediation of a dispute with your bank when you are not satisfied with the bank's reply.
Address: corner of avenue Hassan II and rue Ahmed Touki, 20080 Casablanca.
Official websiteYour rights
- Bank deadline for answering complaints (as published by Banque Populaire). A bank has 40 working days to answer your complaint. If it does not, or you are unhappy with the answer, you can go to the CMMB or Bank Al-Maghrib. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Morocco lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Morocco (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.