Côte d'Ivoire: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Côte d'Ivoire.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Côte d'Ivoire.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Côte d'Ivoire
- Côte d'Ivoire numbers have had 10 digits since 31 January 2021 and old 8-digit numbers no longer connect. If a bank's site shows an 8-digit number, use the number in its app or on your card instead.
Bank and payment fraud lines
Societe Generale Cote d'Ivoire (SGCI)
Bank- Customer contact:+225 27 20 20 10 10
Email: [email protected]
NSIA Banque Cote d'Ivoire
Bank- Block a lost, stolen or misused card; customer care:80 200 800(24/7)
Email: [email protected]
Ecobank Cote d'Ivoire
BankApp or online: Report a scam online in the Ecobank Security Centre (Report a Scam)
Report phishing: [email protected]
Orange Money Cote d'Ivoire
Mobile money- Customer service (from an Orange line):0707
- Customer service (from any line):16110
- WhatsApp (Djingo chatbot):+225 07 00 60 60 60
Phone code: #144*967#: freeze a national transfer you sent to the wrong number (free)
App or online: In the Max it app: Assistance en ligne
MTN MoMo Cote d'Ivoire
Mobile money- Report a problem on your MoMo account:555
- MTN contact:+225 05 46 46 46 46
- WhatsApp chatbot:05 66 133 133
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Banque Atlantique Cote d'Ivoire, Wave Cote d'Ivoire, Moov Money Cote d'Ivoire. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ARTCI consumer platform (telecom and Mobile Money regulator)
Complaints about telecom operators and Mobile Money services.
Complain to the operator first and keep its complaint reference. Phone +225 27 22 22 43 10, email [email protected].
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Côte d'Ivoire.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.