NLB Fraud: How to Report It and Stop the Money
If money left your NLB account without your permission, or you paid a scammer, contact NLB straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call NLB’s official line below, or use help inside the official NLB app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. NLB will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Slovenia, and keep screenshots of every message and payment.
Official NLB fraud contacts
NLB (Nova Ljubljanska banka)
Bank- Block cards or digital banking, report suspicious messages:01 477 2000(24/7)
Know this about Slovenia
- SKB and NKBM are now part of OTP banka: use OTP banka's numbers.
If NLB won’t help
Banka Slovenije (Bank of Slovenia): complaints
Complaints about banks, savings banks, payment institutions and e-money issuers it supervises.
Use the online complaint form and attach supporting documents. Anonymous complaints are not accepted.
Official websiteReport it to the police too
Cybercrime agencies in Slovenia lists who to report to.
Common questions about NLB fraud
- What is the NLB fraud helpline number?
- NLB lists these numbers on its own website: Block cards or digital banking, report suspicious messages: 01 477 2000 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to NLB?
- Call NLB's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if NLB will not help or refund me?
- In Slovenia you can complain to Banka Slovenije (Bank of Slovenia): complaints. Details of what each one handles are on this page.
Other providers in Slovenia
OTP banka SlovenijaIntesa Sanpaolo Bank SloveniaUniCredit Banka SlovenijaBankart
These contacts were read on NLB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not NLB and cannot recover money. All Slovenia providers are in Bank Fraud Help: Slovenia.