Bankart Fraud: How to Report It and Stop the Money
If money left your Bankart account without your permission, or you paid a scammer, contact Bankart straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bankart’s official line below, or use help inside the official Bankart app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bankart will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Slovenia, and keep screenshots of every message and payment.
Official Bankart fraud contacts
Bankart (national card processing centre)
Card network- Cardholder call centre:+386 1 583 41 83
Know this about Slovenia
- SKB and NKBM are now part of OTP banka: use OTP banka's numbers.
If Bankart won’t help
Banka Slovenije (Bank of Slovenia): complaints
Complaints about banks, savings banks, payment institutions and e-money issuers it supervises.
Use the online complaint form and attach supporting documents. Anonymous complaints are not accepted.
Official websiteReport it to the police too
Cybercrime agencies in Slovenia lists who to report to.
Common questions about Bankart fraud
- What is the Bankart fraud helpline number?
- Bankart lists these numbers on its own website: Cardholder call centre: +386 1 583 41 83. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bankart?
- Call Bankart's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bankart will not help or refund me?
- In Slovenia you can complain to Banka Slovenije (Bank of Slovenia): complaints. Details of what each one handles are on this page.
Other providers in Slovenia
NLBOTP banka SlovenijaIntesa Sanpaolo Bank SloveniaUniCredit Banka Slovenija
These contacts were read on Bankart’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bankart and cannot recover money. All Slovenia providers are in Bank Fraud Help: Slovenia.