Slovenia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Slovenia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Slovenia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Slovenia
- SKB and NKBM are now part of OTP banka: use OTP banka's numbers.
Bank and payment fraud lines
NLB (Nova Ljubljanska banka)
Bank- Block cards or digital banking, report suspicious messages:01 477 2000(24/7)
OTP banka Slovenija (merged NKBM + SKB)
Bank- Contact centre (free in Slovenia):080 17 70(Mon–Fri 8am–7pm (automated service 24/7))
- From abroad:+386 2 229 2760(Mon–Fri 8am–7pm)
Intesa Sanpaolo Bank Slovenia
Bank- Card centre:+386 5 666 12 56(24/7)
- Contact centre:080 13 18(Mon–Fri 7am–6pm, Sat 8am–12pm)
- Contact centre, from abroad:+386 5 666 18 38(Mon–Fri 7am–6pm, Sat 8am–12pm)
Email: [email protected]
UniCredit Banka Slovenija
Bank- Contact centre (press 2 for cards):+386 1 5876 600
App or online: Mobilna banka GO!: credit cards can be blocked temporarily in the app. Debit Mastercard: call Bankart or visit a branch.
Email: [email protected]
Bankart (national card processing centre)
Card network- Cardholder call centre:+386 1 583 41 83
If your bank won’t help
Banka Slovenije (Bank of Slovenia): complaints
Complaints about banks, savings banks, payment institutions and e-money issuers it supervises.
Use the online complaint form and attach supporting documents. Anonymous complaints are not accepted.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Slovenia.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.