Bank Fraud Help · Kyrgyzstan
Optima Bank Fraud: How to Report It and Stop the Money
If money left your Optima Bank account without your permission, or you paid a scammer, contact Optima Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Optima Bank’s official line below, or use help inside the official Optima Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Optima Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Kyrgyzstan, and keep screenshots of every message and payment.
Official Optima Bank fraud contacts
Optima Bank (Optima24)
Bank- Contact centre:+996 312 90 59 59(24/7)
- WhatsApp or Telegram:0990 90 59 59
If Optima Bank won’t help
National Bank of the Kyrgyz Republic: Consumer Protection Department
The central bank's consumer protection contact for complaints about banks and financial services.
Official websiteReport it to the police too
Cybercrime agencies in Kyrgyzstan lists who to report to.
Common questions about Optima Bank fraud
- What is the Optima Bank fraud helpline number?
- Optima Bank lists these numbers on its own website: Contact centre: +996 312 90 59 59 (24/7); WhatsApp or Telegram: 0990 90 59 59. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Optima Bank?
- Call Optima Bank's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Optima Bank will not help or refund me?
- In Kyrgyzstan you can complain to National Bank of the Kyrgyz Republic: Consumer Protection Department. Details of what each one handles are on this page.
Other providers in Kyrgyzstan
These contacts were read on Optima Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Optima Bank and cannot recover money. All Kyrgyzstan providers are in Bank Fraud Help: Kyrgyzstan.