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Bank Fraud Help · Kyrgyzstan

MBANK Fraud: How to Report It and Stop the Money

If money left your MBANK account without your permission, or you paid a scammer, contact MBANK straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call MBANK’s official line below, or use help inside the official MBANK app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. MBANK will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Kyrgyzstan, and keep screenshots of every message and payment.

Official MBANK fraud contacts

MBANK

Bank

App or online: MBANK app: online chat

Source: MBANK official page

If MBANK won’t help

National Bank of the Kyrgyz Republic: Consumer Protection Department

The central bank's consumer protection contact for complaints about banks and financial services.

Official website

Report it to the police too

Cybercrime agencies in Kyrgyzstan lists who to report to.

Common questions about MBANK fraud

What is the MBANK fraud helpline number?
MBANK lists these numbers on its own website: Contact centre (free from MEGA, Beeline, O!): 3333 (24/7); From abroad: +996 (312) 61 33 33 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to MBANK?
Call MBANK's official line, or report it in the app or online: MBANK app: online chat. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if MBANK will not help or refund me?
In Kyrgyzstan you can complain to National Bank of the Kyrgyz Republic: Consumer Protection Department. Details of what each one handles are on this page.

Other providers in Kyrgyzstan

Optima BankKICBO!Dengi

These contacts were read on MBANK’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not MBANK and cannot recover money. All Kyrgyzstan providers are in Bank Fraud Help: Kyrgyzstan.