Mobile Wallet Fraud Help · Kyrgyzstan
O!Dengi Fraud: How to Report It and Stop the Money
If you sent money to a scammer through O!Dengi, or money left your O!Dengi account without your permission, contact O!Dengi straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call O!Dengi’s official line below, or use help inside the official O!Dengi app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. O!Dengi will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Kyrgyzstan, and keep screenshots of every message and payment.
Official O!Dengi fraud contacts
O!Dengi (e-money, issuer O!Bank)
Mobile money- Customer contact:+996 700 000 999
Email: [email protected]
If O!Dengi won’t help
National Bank of the Kyrgyz Republic: Consumer Protection Department
The central bank's consumer protection contact for complaints about banks and financial services.
Official websiteReport it to the police too
Cybercrime agencies in Kyrgyzstan lists who to report to.
These contacts were read on O!Dengi’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Kyrgyzstan are in Bank Fraud Help: Kyrgyzstan, and every wallet is in Mobile Wallet Fraud Help.