Kyrgyzstan: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Kyrgyzstan.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Kyrgyzstan.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Optima Bank (Optima24)
Bank- Contact centre:+996 312 90 59 59(24/7)
- WhatsApp or Telegram:0990 90 59 59
MBANK
Bank- Contact centre (free from MEGA, Beeline, O!):3333(24/7)
- From abroad:+996 (312) 61 33 33(24/7)
App or online: MBANK app: online chat
KICB (Kyrgyz Investment and Credit Bank)
Bank- Main line:+996 (312) 62 01 01
- Main line (mobile):+996 (553) 62 01 01
- Main line (mobile):+996 (774) 62 01 01
- Main line (mobile):+996 (704) 62 01 01
Email: [email protected]
O!Dengi (e-money, issuer O!Bank)
Mobile money- Customer contact:+996 700 000 999
Email: [email protected]
If your bank won’t help
National Bank of the Kyrgyz Republic: Consumer Protection Department
The central bank's consumer protection contact for complaints about banks and financial services.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Kyrgyzstan.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.