⚠️ DISCLAIMER: This is an independent news website and is NOT an official government or ministry portal.
Bank Fraud Help · Kyrgyzstan

KICB Fraud: How to Report It and Stop the Money

If money left your KICB account without your permission, or you paid a scammer, contact KICB straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call KICB’s official line below, or use help inside the official KICB app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. KICB will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Kyrgyzstan, and keep screenshots of every message and payment.

Official KICB fraud contacts

KICB (Kyrgyz Investment and Credit Bank)

Bank

Email: [email protected]

Source: KICB (Kyrgyz Investment and Credit Bank) official page

If KICB won’t help

National Bank of the Kyrgyz Republic: Consumer Protection Department

The central bank's consumer protection contact for complaints about banks and financial services.

Official website

Report it to the police too

Cybercrime agencies in Kyrgyzstan lists who to report to.

Common questions about KICB fraud

What is the KICB fraud helpline number?
KICB lists these numbers on its own website: Main line: +996 (312) 62 01 01; Main line (mobile): +996 (553) 62 01 01; Main line (mobile): +996 (774) 62 01 01; Main line (mobile): +996 (704) 62 01 01. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to KICB?
Call KICB's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if KICB will not help or refund me?
In Kyrgyzstan you can complain to National Bank of the Kyrgyz Republic: Consumer Protection Department. Details of what each one handles are on this page.

Other providers in Kyrgyzstan

Optima BankMBANKO!Dengi

These contacts were read on KICB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not KICB and cannot recover money. All Kyrgyzstan providers are in Bank Fraud Help: Kyrgyzstan.