Ecobank Bénin Fraud: How to Report It and Stop the Money
If money left your Ecobank Bénin account without your permission, or you paid a scammer, contact Ecobank Bénin straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Ecobank Bénin’s official line below, or use help inside the official Ecobank Bénin app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Ecobank Bénin will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Benin, and keep screenshots of every message and payment.
Official Ecobank Bénin fraud contacts
Ecobank Bénin
Bank- EcobankAssist:+229 21 31 50 30(24/7)
Email: [email protected]
Report phishing: [email protected]
Know this about Benin
- Benin phone numbers have had 10 digits since early 2025. If a number below shows only 8 digits after +229, add 01 in front of it (the telecom regulator ARCEP Benin confirms this applies to every network).
If Ecobank Bénin won’t help
ARCEP Bénin (telecom regulator)
Complaints about telecom operators, including mobile money service, that the operator did not resolve.
File online at pigru.arcep.bj. You need to create an account first.
Official websiteReport it to the police too
Cybercrime agencies in Benin lists who to report to.
Common questions about Ecobank Bénin fraud
- What is the Ecobank Bénin fraud helpline number?
- Ecobank Bénin lists these numbers on its own website: EcobankAssist: +229 21 31 50 30 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Ecobank Bénin?
- Call Ecobank Bénin's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Ecobank Bénin will not help or refund me?
- In Benin you can complain to ARCEP Bénin (telecom regulator). Details of what each one handles are on this page.
Other providers in Benin
Société Générale BéninBank of Africa BéninCoris Bank International BéninCeltiis CashMTN MoMo Bénin
These contacts were read on Ecobank Bénin’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Ecobank Bénin and cannot recover money. All Benin providers are in Bank Fraud Help: Benin.