MTN MoMo Bénin Fraud: How to Report It and Stop the Money
If you sent money to a scammer through MTN MoMo Bénin, or money left your MTN MoMo Bénin account without your permission, contact MTN MoMo Bénin straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call MTN MoMo Bénin’s official line below, or use help inside the official MTN MoMo Bénin app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. MTN MoMo Bénin will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Benin, and keep screenshots of every message and payment.
Official MTN MoMo Bénin fraud contacts
MTN MoMo Bénin
Mobile money- MTN customer service (call or SMS):111
Email: [email protected]
Know this about Benin
- Benin phone numbers have had 10 digits since early 2025. If a number below shows only 8 digits after +229, add 01 in front of it (the telecom regulator ARCEP Benin confirms this applies to every network).
If MTN MoMo Bénin won’t help
ARCEP Bénin (telecom regulator)
Complaints about telecom operators, including mobile money service, that the operator did not resolve.
File online at pigru.arcep.bj. You need to create an account first.
Official websiteReport it to the police too
Cybercrime agencies in Benin lists who to report to.
Other wallets in Benin
These contacts were read on MTN MoMo Bénin’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Benin are in Bank Fraud Help: Benin, and every wallet is in Mobile Wallet Fraud Help.