Celtiis Cash Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Celtiis Cash, or money left your Celtiis Cash account without your permission, contact Celtiis Cash straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Celtiis Cash’s official line below, or use help inside the official Celtiis Cash app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Celtiis Cash will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Benin, and keep screenshots of every message and payment.
Official Celtiis Cash fraud contacts
Celtiis Cash (SBIN)
Mobile money- Customer service:7373
- WhatsApp:+229 40 40 40 40
Email: [email protected]
Know this about Benin
- Benin phone numbers have had 10 digits since early 2025. If a number below shows only 8 digits after +229, add 01 in front of it (the telecom regulator ARCEP Benin confirms this applies to every network).
If Celtiis Cash won’t help
ARCEP Bénin (telecom regulator)
Complaints about telecom operators, including mobile money service, that the operator did not resolve.
File online at pigru.arcep.bj. You need to create an account first.
Official websiteReport it to the police too
Cybercrime agencies in Benin lists who to report to.
Other wallets in Benin
These contacts were read on Celtiis Cash’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Benin are in Bank Fraud Help: Benin, and every wallet is in Mobile Wallet Fraud Help.