Benin: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 6 providers in Benin.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Benin.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Benin
- Benin phone numbers have had 10 digits since early 2025. If a number below shows only 8 digits after +229, add 01 in front of it (the telecom regulator ARCEP Benin confirms this applies to every network).
Bank and payment fraud lines
Ecobank Bénin
Bank- EcobankAssist:+229 21 31 50 30(24/7)
Email: [email protected]
Report phishing: [email protected]
Société Générale Bénin (SGB)
Bank- Card assistance:+229 01 21 31 51 40
- Main line:+229 01 21 31 51 24
Email: [email protected]
Bank of Africa Bénin (BOA)
Bank- Main line:+229 01 21 31 32 28
- Second line:+229 01 21 31 31 17
App or online: Request a call-back with the form on the contact page (reply within 48 hours)
Report phishing: [email protected]
Coris Bank International Bénin
Bank- Benin office:+229 96 31 51 45
Email: [email protected]
MTN MoMo Bénin
Mobile money- MTN customer service (call or SMS):111
Email: [email protected]
Celtiis Cash (SBIN)
Mobile money- Customer service:7373
- WhatsApp:+229 40 40 40 40
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Moov Money Bénin (Moov Africa). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ARCEP Bénin (telecom regulator)
Complaints about telecom operators, including mobile money service, that the operator did not resolve.
File online at pigru.arcep.bj. You need to create an account first.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Benin.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.