Bank of Africa Bénin Fraud: How to Report It and Stop the Money
If money left your Bank of Africa Bénin account without your permission, or you paid a scammer, contact Bank of Africa Bénin straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Africa Bénin’s official line below, or use help inside the official Bank of Africa Bénin app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Africa Bénin will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Benin, and keep screenshots of every message and payment.
Official Bank of Africa Bénin fraud contacts
Bank of Africa Bénin (BOA)
Bank- Main line:+229 01 21 31 32 28
- Second line:+229 01 21 31 31 17
App or online: Request a call-back with the form on the contact page (reply within 48 hours)
Report phishing: [email protected]
Know this about Benin
- Benin phone numbers have had 10 digits since early 2025. If a number below shows only 8 digits after +229, add 01 in front of it (the telecom regulator ARCEP Benin confirms this applies to every network).
If Bank of Africa Bénin won’t help
ARCEP Bénin (telecom regulator)
Complaints about telecom operators, including mobile money service, that the operator did not resolve.
File online at pigru.arcep.bj. You need to create an account first.
Official websiteReport it to the police too
Cybercrime agencies in Benin lists who to report to.
Common questions about Bank of Africa Bénin fraud
- What is the Bank of Africa Bénin fraud helpline number?
- Bank of Africa Bénin lists these numbers on its own website: Main line: +229 01 21 31 32 28; Second line: +229 01 21 31 31 17. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Africa Bénin?
- Call Bank of Africa Bénin's official line, or report it in the app or online: Request a call-back with the form on the contact page (reply within 48 hours). Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Africa Bénin will not help or refund me?
- In Benin you can complain to ARCEP Bénin (telecom regulator). Details of what each one handles are on this page.
Other providers in Benin
Ecobank BéninSociété Générale BéninCoris Bank International BéninCeltiis CashMTN MoMo Bénin
These contacts were read on Bank of Africa Bénin’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Africa Bénin and cannot recover money. All Benin providers are in Bank Fraud Help: Benin.