Bank Fraud Help · Zimbabwe
Stanbic Bank Zimbabwe Fraud: How to Report It and Stop the Money
If money left your Stanbic Bank Zimbabwe account without your permission, or you paid a scammer, contact Stanbic Bank Zimbabwe straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Stanbic Bank Zimbabwe’s official line below, or use help inside the official Stanbic Bank Zimbabwe app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Stanbic Bank Zimbabwe will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Zimbabwe, and keep screenshots of every message and payment.
Official Stanbic Bank Zimbabwe fraud contacts
Stanbic Bank Zimbabwe
Bank- Customer care, toll-free from Econet:08080216(24/7)
- Customer care, toll-free from TelOne:08025777(24/7)
- Customer care, toll-free from NetOne:08010045(24/7)
- Customer care, from Telecel:0731950950(24/7)
- From abroad or a landline:+263 867 7004288
Email: [email protected]
Report it to the police too
Cybercrime agencies in Zimbabwe lists who to report to.
Common questions about Stanbic Bank Zimbabwe fraud
- What is the Stanbic Bank Zimbabwe fraud helpline number?
- Stanbic Bank Zimbabwe lists these numbers on its own website: Customer care, toll-free from Econet: 08080216 (24/7); Customer care, toll-free from TelOne: 08025777 (24/7); Customer care, toll-free from NetOne: 08010045 (24/7); Customer care, from Telecel: 0731950950 (24/7); From abroad or a landline: +263 867 7004288. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Stanbic Bank Zimbabwe?
- Call Stanbic Bank Zimbabwe's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Zimbabwe
These contacts were read on Stanbic Bank Zimbabwe’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Stanbic Bank Zimbabwe and cannot recover money. All Zimbabwe providers are in Bank Fraud Help: Zimbabwe.