Zimbabwe: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Zimbabwe.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Zimbabwe.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Stanbic Bank Zimbabwe
Bank- Customer care, toll-free from Econet:08080216(24/7)
- Customer care, toll-free from TelOne:08025777(24/7)
- Customer care, toll-free from NetOne:08010045(24/7)
- Customer care, from Telecel:0731950950(24/7)
- From abroad or a landline:+263 867 7004288
Email: [email protected]
CBZ Bank
Bank- Contact centre:+263 8677004050
- WhatsApp:+263 774 460 460
App or online: Complaints: download the Stakeholder Grievances form from the CBZ branches page.
FBC Bank
Bank- Hotline (also WhatsApp):+263 772 152 647
- Hotline (also WhatsApp):+263 772 419 693
- Toll-free:080 800 26
- Office line:+263 242 704 481
Email: [email protected]
EcoCash (Econet)
Mobile money- Customer care (short code):114
- Customer care:+263 772 023 000
- WhatsApp:+263 777 222 150
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Zimbabwe.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.