Bank Fraud Help · Zimbabwe
FBC Bank Fraud: How to Report It and Stop the Money
If money left your FBC Bank account without your permission, or you paid a scammer, contact FBC Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call FBC Bank’s official line below, or use help inside the official FBC Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. FBC Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Zimbabwe, and keep screenshots of every message and payment.
Official FBC Bank fraud contacts
FBC Bank
Bank- Hotline (also WhatsApp):+263 772 152 647
- Hotline (also WhatsApp):+263 772 419 693
- Toll-free:080 800 26
- Office line:+263 242 704 481
Email: [email protected]
Report it to the police too
Cybercrime agencies in Zimbabwe lists who to report to.
Common questions about FBC Bank fraud
- What is the FBC Bank fraud helpline number?
- FBC Bank lists these numbers on its own website: Hotline (also WhatsApp): +263 772 152 647; Hotline (also WhatsApp): +263 772 419 693; Toll-free: 080 800 26; Office line: +263 242 704 481. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to FBC Bank?
- Call FBC Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Zimbabwe
These contacts were read on FBC Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not FBC Bank and cannot recover money. All Zimbabwe providers are in Bank Fraud Help: Zimbabwe.