Mobile Wallet Fraud Help · Zimbabwe
EcoCash Fraud: How to Report It and Stop the Money
If you sent money to a scammer through EcoCash, or money left your EcoCash account without your permission, contact EcoCash straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call EcoCash’s official line below, or use help inside the official EcoCash app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. EcoCash will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Zimbabwe, and keep screenshots of every message and payment.
Official EcoCash fraud contacts
EcoCash (Econet)
Mobile money- Customer care (short code):114
- Customer care:+263 772 023 000
- WhatsApp:+263 777 222 150
Report it to the police too
Cybercrime agencies in Zimbabwe lists who to report to.
These contacts were read on EcoCash’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Zimbabwe are in Bank Fraud Help: Zimbabwe, and every wallet is in Mobile Wallet Fraud Help.