Bank Fraud Help · Zimbabwe
CBZ Bank Fraud: How to Report It and Stop the Money
If money left your CBZ Bank account without your permission, or you paid a scammer, contact CBZ Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call CBZ Bank’s official line below, or use help inside the official CBZ Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. CBZ Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Zimbabwe, and keep screenshots of every message and payment.
Official CBZ Bank fraud contacts
CBZ Bank
Bank- Contact centre:+263 8677004050
- WhatsApp:+263 774 460 460
App or online: Complaints: download the Stakeholder Grievances form from the CBZ branches page.
Report it to the police too
Cybercrime agencies in Zimbabwe lists who to report to.
Common questions about CBZ Bank fraud
- What is the CBZ Bank fraud helpline number?
- CBZ Bank lists these numbers on its own website: Contact centre: +263 8677004050; WhatsApp: +263 774 460 460. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to CBZ Bank?
- Call CBZ Bank's official line, or report it in the app or online: Complaints: download the Stakeholder Grievances form from the CBZ branches page.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Zimbabwe
These contacts were read on CBZ Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not CBZ Bank and cannot recover money. All Zimbabwe providers are in Bank Fraud Help: Zimbabwe.