Stanbic Bank Uganda Fraud: How to Report It and Stop the Money
If money left your Stanbic Bank Uganda account without your permission, or you paid a scammer, contact Stanbic Bank Uganda straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Stanbic Bank Uganda’s official line below, or use help inside the official Stanbic Bank Uganda app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Stanbic Bank Uganda will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Uganda, and keep screenshots of every message and payment.
Official Stanbic Bank Uganda fraud contacts
Stanbic Bank Uganda
Bank- Customer contact centre (toll-free):0800 250 250
- From abroad:+256 312 224 600
App or online: Request a callback on the bank's contact page
Know this about Uganda
- Airtel Uganda says it contacts prize winners only from 0200 100 100. Treat 'you have won' calls from any other number as a scam.
If Stanbic Bank Uganda won’t help
Bank of Uganda: Consumer Protection Unit
Complaints against banks and other supervised financial institutions that the provider did not resolve.
Official websiteYour rights as a Stanbic Bank Uganda customer in Uganda
- Bank of Uganda Financial Consumer Protection Guidelines, 2011. Banks and other financial providers must have a complaints process, and complaints they do not resolve can be taken to the Bank of Uganda. Source
Report it to the police too
Cybercrime agencies in Uganda lists who to report to.
Common questions about Stanbic Bank Uganda fraud
- What is the Stanbic Bank Uganda fraud helpline number?
- Stanbic Bank Uganda lists these numbers on its own website: Customer contact centre (toll-free): 0800 250 250; From abroad: +256 312 224 600. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Stanbic Bank Uganda?
- Call Stanbic Bank Uganda's official line, or report it in the app or online: Request a callback on the bank's contact page. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Stanbic Bank Uganda will not help or refund me?
- In Uganda you can complain to Bank of Uganda: Consumer Protection Unit. Details of what each one handles are on this page.
Other providers in Uganda
Centenary BankAbsa Bank Ugandadfcu BankAirtel Money UgandaMTN Mobile Money (MoMo) Uganda
These contacts were read on Stanbic Bank Uganda’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Stanbic Bank Uganda and cannot recover money. All Uganda providers are in Bank Fraud Help: Uganda.