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Bank Fraud Help · Uganda

Absa Bank Uganda Fraud: How to Report It and Stop the Money

If money left your Absa Bank Uganda account without your permission, or you paid a scammer, contact Absa Bank Uganda straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Absa Bank Uganda’s official line below, or use help inside the official Absa Bank Uganda app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Absa Bank Uganda will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Uganda, and keep screenshots of every message and payment.

Official Absa Bank Uganda fraud contacts

Absa Bank Uganda

Bank

App or online: Complaints process: https://www.absa.co.ug/complaints-handling-process/

Email: [email protected]

Source: Absa Bank Uganda official page

Know this about Uganda

  • Airtel Uganda says it contacts prize winners only from 0200 100 100. Treat 'you have won' calls from any other number as a scam.

If Absa Bank Uganda won’t help

Bank of Uganda: Consumer Protection Unit

Complaints against banks and other supervised financial institutions that the provider did not resolve.

Official website

Your rights as a Absa Bank Uganda customer in Uganda

  • Bank of Uganda Financial Consumer Protection Guidelines, 2011. Banks and other financial providers must have a complaints process, and complaints they do not resolve can be taken to the Bank of Uganda. Source

Report it to the police too

Cybercrime agencies in Uganda lists who to report to.

Common questions about Absa Bank Uganda fraud

What is the Absa Bank Uganda fraud helpline number?
Absa Bank Uganda lists these numbers on its own website: Contact centre (toll-free): 0800 222 333 (24/7); From abroad: +256 (0) 312 218 348 (24/7); WhatsApp: +256 700 375 750. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Absa Bank Uganda?
Call Absa Bank Uganda's official line, or report it in the app or online: Complaints process: https://www.absa.co.ug/complaints-handling-process/, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Absa Bank Uganda will not help or refund me?
In Uganda you can complain to Bank of Uganda: Consumer Protection Unit. Details of what each one handles are on this page.

Other providers in Uganda

Centenary BankStanbic Bank Ugandadfcu BankAirtel Money UgandaMTN Mobile Money (MoMo) Uganda

These contacts were read on Absa Bank Uganda’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Absa Bank Uganda and cannot recover money. All Uganda providers are in Bank Fraud Help: Uganda.