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Bank Fraud Help · Uganda

dfcu Bank Fraud: How to Report It and Stop the Money

If money left your dfcu Bank account without your permission, or you paid a scammer, contact dfcu Bank straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call dfcu Bank’s official line below, or use help inside the official dfcu Bank app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. dfcu Bank will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Uganda, and keep screenshots of every message and payment.

Official dfcu Bank fraud contacts

dfcu Bank

Bank

Email: [email protected]

Source: dfcu Bank official page

Know this about Uganda

  • Airtel Uganda says it contacts prize winners only from 0200 100 100. Treat 'you have won' calls from any other number as a scam.

If dfcu Bank won’t help

Bank of Uganda: Consumer Protection Unit

Complaints against banks and other supervised financial institutions that the provider did not resolve.

Official website

Your rights as a dfcu Bank customer in Uganda

  • Bank of Uganda Financial Consumer Protection Guidelines, 2011. Banks and other financial providers must have a complaints process, and complaints they do not resolve can be taken to the Bank of Uganda. Source

Report it to the police too

Cybercrime agencies in Uganda lists who to report to.

Common questions about dfcu Bank fraud

What is the dfcu Bank fraud helpline number?
dfcu Bank lists these numbers on its own website: Help line (toll-free): 0800 222000; Help line (toll-free): 0800 203206; WhatsApp: +256 776 760760. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to dfcu Bank?
Call dfcu Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if dfcu Bank will not help or refund me?
In Uganda you can complain to Bank of Uganda: Consumer Protection Unit. Details of what each one handles are on this page.

Other providers in Uganda

Centenary BankAbsa Bank UgandaStanbic Bank UgandaAirtel Money UgandaMTN Mobile Money (MoMo) Uganda

These contacts were read on dfcu Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not dfcu Bank and cannot recover money. All Uganda providers are in Bank Fraud Help: Uganda.