Centenary Bank Fraud: How to Report It and Stop the Money
If money left your Centenary Bank account without your permission, or you paid a scammer, contact Centenary Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Centenary Bank’s official line below, or use help inside the official Centenary Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Centenary Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Uganda, and keep screenshots of every message and payment.
Official Centenary Bank fraud contacts
Centenary Bank
Bank- Toll-free:0800 200555
- Landline:+256 317202002
- Landline:+256 417 202 002
App or online: Report fraud online: https://www.centenarybank.co.ug/report-fraud
Email: [email protected]
Know this about Uganda
- Airtel Uganda says it contacts prize winners only from 0200 100 100. Treat 'you have won' calls from any other number as a scam.
If Centenary Bank won’t help
Bank of Uganda: Consumer Protection Unit
Complaints against banks and other supervised financial institutions that the provider did not resolve.
Official websiteYour rights as a Centenary Bank customer in Uganda
- Bank of Uganda Financial Consumer Protection Guidelines, 2011. Banks and other financial providers must have a complaints process, and complaints they do not resolve can be taken to the Bank of Uganda. Source
Report it to the police too
Cybercrime agencies in Uganda lists who to report to.
Common questions about Centenary Bank fraud
- What is the Centenary Bank fraud helpline number?
- Centenary Bank lists these numbers on its own website: Toll-free: 0800 200555; Landline: +256 317202002; Landline: +256 417 202 002. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Centenary Bank?
- Call Centenary Bank's official line, or report it in the app or online: Report fraud online: https://www.centenarybank.co.ug/report-fraud, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Centenary Bank will not help or refund me?
- In Uganda you can complain to Bank of Uganda: Consumer Protection Unit. Details of what each one handles are on this page.
Other providers in Uganda
Absa Bank UgandaStanbic Bank Ugandadfcu BankAirtel Money UgandaMTN Mobile Money (MoMo) Uganda
These contacts were read on Centenary Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Centenary Bank and cannot recover money. All Uganda providers are in Bank Fraud Help: Uganda.