Uganda: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 6 providers in Uganda.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Uganda.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Uganda
- Airtel Uganda says it contacts prize winners only from 0200 100 100. Treat 'you have won' calls from any other number as a scam.
Bank and payment fraud lines
Centenary Bank
Bank- Toll-free:0800 200555
- Landline:+256 317202002
- Landline:+256 417 202 002
App or online: Report fraud online: https://www.centenarybank.co.ug/report-fraud
Email: [email protected]
Absa Bank Uganda
Bank- Contact centre (toll-free):0800 222 333(24/7)
- From abroad:+256 (0) 312 218 348(24/7)
- WhatsApp:+256 700 375 750
App or online: Complaints process: https://www.absa.co.ug/complaints-handling-process/
Email: [email protected]
Stanbic Bank Uganda
Bank- Customer contact centre (toll-free):0800 250 250
- From abroad:+256 312 224 600
App or online: Request a callback on the bank's contact page
dfcu Bank
Bank- Help line (toll-free):0800 222000
- Help line (toll-free):0800 203206
- WhatsApp:+256 776 760760
Email: [email protected]
MTN Mobile Money (MoMo) Uganda
Mobile money- Customer care (toll-free):0771 001 000
- WhatsApp:+256 772 123 100
Email: [email protected]
Airtel Money Uganda
Mobile money- Helpline (toll-free):100
- From another network:0705 100 100
If your bank won’t help
Bank of Uganda: Consumer Protection Unit
Complaints against banks and other supervised financial institutions that the provider did not resolve.
Official websiteYour rights
- Bank of Uganda Financial Consumer Protection Guidelines, 2011. Banks and other financial providers must have a complaints process, and complaints they do not resolve can be taken to the Bank of Uganda. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Uganda.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.