CRDB Bank Fraud: How to Report It and Stop the Money
If money left your CRDB Bank account without your permission, or you paid a scammer, contact CRDB Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call CRDB Bank’s official line below, or use help inside the official CRDB Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. CRDB Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Tanzania, and keep screenshots of every message and payment.
Official CRDB Bank fraud contacts
CRDB Bank
Bank- Toll-free:0800 008 000
- Main line:+255 22 219 7700
- Mobile:+255 714 197 700
- Mobile:+255 755 197 700
Email: [email protected]
If CRDB Bank won’t help
Bank of Tanzania: Financial Consumer Protection Unit / SEMA NA BOT
Complaints about banks and mobile-money providers that the provider did not resolve.
Complain to the provider first and let its process or response deadline run out. You must show a financial loss or serious inconvenience, and the matter must not be in court. Use the SEMA NA BOT website or app, or contact the Bank of Tanzania on +255 22 2232541 or [email protected].
Official websiteYour rights as a CRDB Bank customer in Tanzania
- Bank of Tanzania (Financial Consumer Protection) Regulations, 2019 and Guidelines for Handling Financial Consumer Complaints, 2025. Banks and mobile-money providers must run a complaints process with set response times, and unresolved complaints can be taken to the Bank of Tanzania. Source
Report it to the police too
Cybercrime agencies in Tanzania lists who to report to.
Common questions about CRDB Bank fraud
- What is the CRDB Bank fraud helpline number?
- CRDB Bank lists these numbers on its own website: Toll-free: 0800 008 000; Main line: +255 22 219 7700; Mobile: +255 714 197 700; Mobile: +255 755 197 700. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to CRDB Bank?
- Call CRDB Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if CRDB Bank will not help or refund me?
- In Tanzania you can complain to Bank of Tanzania: Financial Consumer Protection Unit / SEMA NA BOT. Details of what each one handles are on this page.
Other providers in Tanzania
These contacts were read on CRDB Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not CRDB Bank and cannot recover money. All Tanzania providers are in Bank Fraud Help: Tanzania.