Airtel Money Tanzania Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Airtel Money Tanzania, or money left your Airtel Money Tanzania account without your permission, contact Airtel Money Tanzania straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Airtel Money Tanzania’s official line below, or use help inside the official Airtel Money Tanzania app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Airtel Money Tanzania will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Tanzania, and keep screenshots of every message and payment.
Official Airtel Money Tanzania fraud contacts
Airtel Money Tanzania
Mobile money- Customer care (prepaid):100
- Customer care (postpaid):101
- From abroad (English):+255 78 4105401
- From abroad (Swahili):+255 78 4105400
Email: [email protected]
If Airtel Money Tanzania won’t help
Bank of Tanzania: Financial Consumer Protection Unit / SEMA NA BOT
Complaints about banks and mobile-money providers that the provider did not resolve.
Complain to the provider first and let its process or response deadline run out. You must show a financial loss or serious inconvenience, and the matter must not be in court. Use the SEMA NA BOT website or app, or contact the Bank of Tanzania on +255 22 2232541 or [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Tanzania lists who to report to.
Other wallets in Tanzania
These contacts were read on Airtel Money Tanzania’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Tanzania are in Bank Fraud Help: Tanzania, and every wallet is in Mobile Wallet Fraud Help.