Vodacom M-Pesa Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Vodacom M-Pesa, or money left your Vodacom M-Pesa account without your permission, contact Vodacom M-Pesa straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Vodacom M-Pesa’s official line below, or use help inside the official Vodacom M-Pesa app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Vodacom M-Pesa will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Tanzania, and keep screenshots of every message and payment.
Official Vodacom M-Pesa fraud contacts
Vodacom M-Pesa
Mobile money- Customer care (free from Vodacom, Swahili):100(24/7)
- Customer care (free, English):101(24/7)
- From other networks:+255 746 100 100
- From abroad:+255 754 700 000(24/7)
- WhatsApp:+255 754 100 100
- WhatsApp video (sign language):+255 756 100 100
Email: [email protected]
If Vodacom M-Pesa won’t help
Bank of Tanzania: Financial Consumer Protection Unit / SEMA NA BOT
Complaints about banks and mobile-money providers that the provider did not resolve.
Complain to the provider first and let its process or response deadline run out. You must show a financial loss or serious inconvenience, and the matter must not be in court. Use the SEMA NA BOT website or app, or contact the Bank of Tanzania on +255 22 2232541 or [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Tanzania lists who to report to.
Other wallets in Tanzania
These contacts were read on Vodacom M-Pesa’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Tanzania are in Bank Fraud Help: Tanzania, and every wallet is in Mobile Wallet Fraud Help.