Sierra Leone Commercial Bank Fraud: How to Report It and Stop the Money
If money left your Sierra Leone Commercial Bank account without your permission, or you paid a scammer, contact Sierra Leone Commercial Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Sierra Leone Commercial Bank’s official line below, or use help inside the official Sierra Leone Commercial Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Sierra Leone Commercial Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sierra Leone, and keep screenshots of every message and payment.
Official Sierra Leone Commercial Bank fraud contacts
Sierra Leone Commercial Bank (SLCB)
Bank- Customer care:+232 79 211121
- Customer care:+232 88 225225
- Customer care:+232 31 464541
Email: [email protected]
Know this about Sierra Leone
- Standard Chartered no longer operates in Sierra Leone.
If Sierra Leone Commercial Bank won’t help
Bank of Sierra Leone: Customer Protection Section
Complaints that your bank or financial provider did not resolve.
The provider must acknowledge your complaint within 2 working days and resolve it within 15. If it does not, contact the Bank of Sierra Leone: +232 22 226501, [email protected].
Official websiteNatCA (telecom regulator): consumer complaints
Complaints about mobile network or mobile-money services.
Contact the provider first. Then call the free line 5050, email [email protected] or use the online form.
Official websiteYour rights as a Sierra Leone Commercial Bank customer in Sierra Leone
- BSL Financial Consumer Protection Guidelines 2022, s.2.0(1). Financial providers are liable for your losses from fraud or misuse of money they hold, unless you acted fraudulently or with gross negligence, and must refund unauthorised transactions in full. Source
- BSL Financial Consumer Protection Guidelines 2022, s.5.1. The provider must give you a written reference within 2 working days and resolve your complaint within 15 working days (up to 10 more if extended). Source
Report it to the police too
Cybercrime agencies in Sierra Leone lists who to report to.
Common questions about Sierra Leone Commercial Bank fraud
- What is the Sierra Leone Commercial Bank fraud helpline number?
- Sierra Leone Commercial Bank lists these numbers on its own website: Customer care: +232 79 211121; Customer care: +232 88 225225; Customer care: +232 31 464541. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Sierra Leone Commercial Bank?
- Call Sierra Leone Commercial Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Sierra Leone Commercial Bank will not help or refund me?
- In Sierra Leone you can complain to Bank of Sierra Leone: Customer Protection Section, NatCA (telecom regulator): consumer complaints. Details of what each one handles are on this page.
Other providers in Sierra Leone
Rokel Commercial BankAfricell Sierra LeoneOrange Money Sierra Leone
These contacts were read on Sierra Leone Commercial Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Sierra Leone Commercial Bank and cannot recover money. All Sierra Leone providers are in Bank Fraud Help: Sierra Leone.