Sierra Leone: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Sierra Leone.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Sierra Leone.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Sierra Leone
- Standard Chartered no longer operates in Sierra Leone.
Bank and payment fraud lines
Orange Money Sierra Leone
Mobile money- Helpline (from an Orange phone):111(24/7)
- Lost SIM / block account (from an Orange line):121
- Lost SIM / block account:+232 79 444000
- WhatsApp:+232 72 000001
App or online: Report unauthorised Orange Money transactions or phishing on the Scam Alert portal: https://www.orange.sl/en/scamlandingpage.html
Email: [email protected]
Africell Sierra Leone (Afrimoney)
Mobile money- Customer care:111
Email: [email protected]
Rokel Commercial Bank
Bank- Fraud and general enquiries:+232 22 222 501
- Card, ATM and POS problems:+232 76 22 25 01
Email: [email protected]
Sierra Leone Commercial Bank (SLCB)
Bank- Customer care:+232 79 211121
- Customer care:+232 88 225225
- Customer care:+232 31 464541
Email: [email protected]
If your bank won’t help
Bank of Sierra Leone: Customer Protection Section
Complaints that your bank or financial provider did not resolve.
The provider must acknowledge your complaint within 2 working days and resolve it within 15. If it does not, contact the Bank of Sierra Leone: +232 22 226501, [email protected].
Official websiteNatCA (telecom regulator): consumer complaints
Complaints about mobile network or mobile-money services.
Contact the provider first. Then call the free line 5050, email [email protected] or use the online form.
Official websiteYour rights
- BSL Financial Consumer Protection Guidelines 2022, s.2.0(1). Financial providers are liable for your losses from fraud or misuse of money they hold, unless you acted fraudulently or with gross negligence, and must refund unauthorised transactions in full. Source
- BSL Financial Consumer Protection Guidelines 2022, s.5.1. The provider must give you a written reference within 2 working days and resolve your complaint within 15 working days (up to 10 more if extended). Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Sierra Leone.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.