Africell Sierra Leone Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Africell Sierra Leone, or money left your Africell Sierra Leone account without your permission, contact Africell Sierra Leone straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Africell Sierra Leone’s official line below, or use help inside the official Africell Sierra Leone app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Africell Sierra Leone will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Sierra Leone, and keep screenshots of every message and payment.
Official Africell Sierra Leone fraud contacts
Africell Sierra Leone (Afrimoney)
Mobile money- Customer care:111
Email: [email protected]
Know this about Sierra Leone
- Standard Chartered no longer operates in Sierra Leone.
If Africell Sierra Leone won’t help
Bank of Sierra Leone: Customer Protection Section
Complaints that your bank or financial provider did not resolve.
The provider must acknowledge your complaint within 2 working days and resolve it within 15. If it does not, contact the Bank of Sierra Leone: +232 22 226501, [email protected].
Official websiteNatCA (telecom regulator): consumer complaints
Complaints about mobile network or mobile-money services.
Contact the provider first. Then call the free line 5050, email [email protected] or use the online form.
Official websiteReport it to the police too
Cybercrime agencies in Sierra Leone lists who to report to.
Other wallets in Sierra Leone
These contacts were read on Africell Sierra Leone’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Sierra Leone are in Bank Fraud Help: Sierra Leone, and every wallet is in Mobile Wallet Fraud Help.