Rokel Commercial Bank Fraud: How to Report It and Stop the Money
If money left your Rokel Commercial Bank account without your permission, or you paid a scammer, contact Rokel Commercial Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Rokel Commercial Bank’s official line below, or use help inside the official Rokel Commercial Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Rokel Commercial Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sierra Leone, and keep screenshots of every message and payment.
Official Rokel Commercial Bank fraud contacts
Rokel Commercial Bank
Bank- Fraud and general enquiries:+232 22 222 501
- Card, ATM and POS problems:+232 76 22 25 01
Email: [email protected]
Know this about Sierra Leone
- Standard Chartered no longer operates in Sierra Leone.
If Rokel Commercial Bank won’t help
Bank of Sierra Leone: Customer Protection Section
Complaints that your bank or financial provider did not resolve.
The provider must acknowledge your complaint within 2 working days and resolve it within 15. If it does not, contact the Bank of Sierra Leone: +232 22 226501, [email protected].
Official websiteNatCA (telecom regulator): consumer complaints
Complaints about mobile network or mobile-money services.
Contact the provider first. Then call the free line 5050, email [email protected] or use the online form.
Official websiteYour rights as a Rokel Commercial Bank customer in Sierra Leone
- BSL Financial Consumer Protection Guidelines 2022, s.2.0(1). Financial providers are liable for your losses from fraud or misuse of money they hold, unless you acted fraudulently or with gross negligence, and must refund unauthorised transactions in full. Source
- BSL Financial Consumer Protection Guidelines 2022, s.5.1. The provider must give you a written reference within 2 working days and resolve your complaint within 15 working days (up to 10 more if extended). Source
Report it to the police too
Cybercrime agencies in Sierra Leone lists who to report to.
Common questions about Rokel Commercial Bank fraud
- What is the Rokel Commercial Bank fraud helpline number?
- Rokel Commercial Bank lists these numbers on its own website: Fraud and general enquiries: +232 22 222 501; Card, ATM and POS problems: +232 76 22 25 01. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Rokel Commercial Bank?
- Call Rokel Commercial Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Rokel Commercial Bank will not help or refund me?
- In Sierra Leone you can complain to Bank of Sierra Leone: Customer Protection Section, NatCA (telecom regulator): consumer complaints. Details of what each one handles are on this page.
Other providers in Sierra Leone
Sierra Leone Commercial BankAfricell Sierra LeoneOrange Money Sierra Leone
These contacts were read on Rokel Commercial Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Rokel Commercial Bank and cannot recover money. All Sierra Leone providers are in Bank Fraud Help: Sierra Leone.