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Bank Fraud Help · Qatar

Dukhan Bank Fraud: How to Report It and Stop the Money

If money left your Dukhan Bank account without your permission, or you paid a scammer, contact Dukhan Bank straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Dukhan Bank’s official line below, or use help inside the official Dukhan Bank app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Dukhan Bank will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Qatar, and keep screenshots of every message and payment.

Official Dukhan Bank fraud contacts

Dukhan Bank

Bank
Source: Dukhan Bank official page

If Dukhan Bank won’t help

Qatar Central Bank: Customer Protection Department

Complaints about banks and financial institutions. Email [email protected] or call 8000700.

You can also visit the Central Bank in West Bay, 8am–1pm.

Official website

Report it to the police too

Cybercrime agencies in Qatar lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Qatar (and Get Your Money Back).

Common questions about Dukhan Bank fraud

What is the Dukhan Bank fraud helpline number?
Dukhan Bank lists these numbers on its own website: Customer care (in Qatar): 800 8555 (24/7); From abroad: +974 4410 0888 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Dukhan Bank?
Call Dukhan Bank's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Dukhan Bank will not help or refund me?
In Qatar you can complain to Qatar Central Bank: Customer Protection Department. Details of what each one handles are on this page.

Other providers in Qatar

Doha BankCommercial Bank of QatarAlRayan BankQatar National Bank

These contacts were read on Dukhan Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Dukhan Bank and cannot recover money. All Qatar providers are in Bank Fraud Help: Qatar.