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Bank Fraud Help · Qatar

Doha Bank Fraud: How to Report It and Stop the Money

If money left your Doha Bank account without your permission, or you paid a scammer, contact Doha Bank straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Doha Bank’s official line below, or use help inside the official Doha Bank app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Doha Bank will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Qatar, and keep screenshots of every message and payment.

Official Doha Bank fraud contacts

Doha Bank

Bank

Email: [email protected]

Source: Doha Bank official page

If Doha Bank won’t help

Qatar Central Bank: Customer Protection Department

Complaints about banks and financial institutions. Email [email protected] or call 8000700.

You can also visit the Central Bank in West Bay, 8am–1pm.

Official website

Report it to the police too

Cybercrime agencies in Qatar lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Qatar (and Get Your Money Back).

Common questions about Doha Bank fraud

What is the Doha Bank fraud helpline number?
Doha Bank lists these numbers on its own website: Card fraud and disputed transactions: +974 4445 6789; Customer care: +974 4445 6000 (24/7); WhatsApp: +974 4445 6000 (Sun–Thu 8am–8pm). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Doha Bank?
Call Doha Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Doha Bank will not help or refund me?
In Qatar you can complain to Qatar Central Bank: Customer Protection Department. Details of what each one handles are on this page.

Other providers in Qatar

Commercial Bank of QatarAlRayan BankDukhan BankQatar National Bank

These contacts were read on Doha Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Doha Bank and cannot recover money. All Qatar providers are in Bank Fraud Help: Qatar.