Banque Populaire Fraud: How to Report It and Stop the Money
If money left your Banque Populaire account without your permission, or you paid a scammer, contact Banque Populaire straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banque Populaire’s official line below, or use help inside the official Banque Populaire app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banque Populaire will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Morocco, and keep screenshots of every message and payment.
Official Banque Populaire fraud contacts
Banque Populaire (BCP)
Bank- Customer relations centre:2121
If Banque Populaire won’t help
Bank Al-Maghrib: customer complaints against credit institutions
Complaints that a bank broke banking rules, after you have raised the problem with the bank.
Send a written complaint with supporting documents through the online portal https://reclamation.bankalmaghrib.ma/reclamation/, by post, or at a Bank Al-Maghrib branch. Help line: 05 22 47 81 00.
Official websiteCentre Marocain de Mediation Bancaire (CMMB)
Mediation of a dispute with your bank when you are not satisfied with the bank's reply.
Address: corner of avenue Hassan II and rue Ahmed Touki, 20080 Casablanca.
Official websiteYour rights as a Banque Populaire customer in Morocco
- Bank deadline for answering complaints (as published by Banque Populaire). A bank has 40 working days to answer your complaint. If it does not, or you are unhappy with the answer, you can go to the CMMB or Bank Al-Maghrib. Source
Report it to the police too
Cybercrime agencies in Morocco lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Morocco (2026).
Common questions about Banque Populaire fraud
- What is the Banque Populaire fraud helpline number?
- Banque Populaire lists these numbers on its own website: Customer relations centre: 2121. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banque Populaire?
- Call Banque Populaire's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banque Populaire will not help or refund me?
- In Morocco you can complain to Bank Al-Maghrib: customer complaints against credit institutions, Centre Marocain de Mediation Bancaire (CMMB). Details of what each one handles are on this page.
Other providers in Morocco
These contacts were read on Banque Populaire’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banque Populaire and cannot recover money. All Morocco providers are in Bank Fraud Help: Morocco.