Bank of Africa Fraud: How to Report It and Stop the Money
If money left your Bank of Africa account without your permission, or you paid a scammer, contact Bank of Africa straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Africa’s official line below, or use help inside the official Bank of Africa app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Africa will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Morocco, and keep screenshots of every message and payment.
Official Bank of Africa fraud contacts
Bank of Africa (BMCE Bank of Africa)
Bank- Customer relations centre:080 100 8100(24/7 (shorter hours during Ramadan))
- From abroad:+212 5 22 42 15 42(24/7)
Email: [email protected]
If Bank of Africa won’t help
Bank Al-Maghrib: customer complaints against credit institutions
Complaints that a bank broke banking rules, after you have raised the problem with the bank.
Send a written complaint with supporting documents through the online portal https://reclamation.bankalmaghrib.ma/reclamation/, by post, or at a Bank Al-Maghrib branch. Help line: 05 22 47 81 00.
Official websiteCentre Marocain de Mediation Bancaire (CMMB)
Mediation of a dispute with your bank when you are not satisfied with the bank's reply.
Address: corner of avenue Hassan II and rue Ahmed Touki, 20080 Casablanca.
Official websiteYour rights as a Bank of Africa customer in Morocco
- Bank deadline for answering complaints (as published by Banque Populaire). A bank has 40 working days to answer your complaint. If it does not, or you are unhappy with the answer, you can go to the CMMB or Bank Al-Maghrib. Source
Report it to the police too
Cybercrime agencies in Morocco lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Morocco (2026).
Common questions about Bank of Africa fraud
- What is the Bank of Africa fraud helpline number?
- Bank of Africa lists these numbers on its own website: Customer relations centre: 080 100 8100 (24/7 (shorter hours during Ramadan)); From abroad: +212 5 22 42 15 42 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Africa?
- Call Bank of Africa's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Africa will not help or refund me?
- In Morocco you can complain to Bank Al-Maghrib: customer complaints against credit institutions, Centre Marocain de Mediation Bancaire (CMMB). Details of what each one handles are on this page.
Other providers in Morocco
These contacts were read on Bank of Africa’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Africa and cannot recover money. All Morocco providers are in Bank Fraud Help: Morocco.