BNI Madagascar Fraud: How to Report It and Stop the Money
If money left your BNI Madagascar account without your permission, or you paid a scammer, contact BNI Madagascar straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BNI Madagascar’s official line below, or use help inside the official BNI Madagascar app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BNI Madagascar will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Madagascar, and keep screenshots of every message and payment.
Official BNI Madagascar fraud contacts
BNI Madagascar
Bank- Customer adviser line:699
Email: [email protected]
Know this about Madagascar
- MVola and Orange Money publish only general customer-service numbers, not dedicated fraud lines.
If BNI Madagascar won’t help
ARTEC (telecom regulator)
Complaints about telecom operators (Airtel, Blueline, Orange, Yas). It does not handle bank fraud.
Complain to the operator first. Then call 600, email [email protected] or use the online form.
Official websiteReport it to the police too
Cybercrime agencies in Madagascar lists who to report to.
Common questions about BNI Madagascar fraud
- What is the BNI Madagascar fraud helpline number?
- BNI Madagascar lists these numbers on its own website: Customer adviser line: 699. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BNI Madagascar?
- Call BNI Madagascar's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BNI Madagascar will not help or refund me?
- In Madagascar you can complain to ARTEC (telecom regulator). Details of what each one handles are on this page.
Other providers in Madagascar
These contacts were read on BNI Madagascar’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BNI Madagascar and cannot recover money. All Madagascar providers are in Bank Fraud Help: Madagascar.