MVola Fraud: How to Report It and Stop the Money
If you sent money to a scammer through MVola, or money left your MVola account without your permission, contact MVola straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call MVola’s official line below, or use help inside the official MVola app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. MVola will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Madagascar, and keep screenshots of every message and payment.
Official MVola fraud contacts
MVola (Yas, formerly Telma)
Mobile money- MVola customer service (from a Yas mobile):807
- MVola customer service (other networks):034 00 00 807
Email: [email protected]
Know this about Madagascar
- MVola and Orange Money publish only general customer-service numbers, not dedicated fraud lines.
If MVola won’t help
ARTEC (telecom regulator)
Complaints about telecom operators (Airtel, Blueline, Orange, Yas). It does not handle bank fraud.
Complain to the operator first. Then call 600, email [email protected] or use the online form.
Official websiteReport it to the police too
Cybercrime agencies in Madagascar lists who to report to.
Other wallets in Madagascar
These contacts were read on MVola’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Madagascar are in Bank Fraud Help: Madagascar, and every wallet is in Mobile Wallet Fraud Help.