Madagascar: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Madagascar.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Madagascar.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Madagascar
- MVola and Orange Money publish only general customer-service numbers, not dedicated fraud lines.
Bank and payment fraud lines
BOA Madagascar (Bank Of Africa)
Bank- Customer relations (free):034 30 817 77
- Customer relations (free):032 23 817 77
- Customer relations (free):033 65 817 77
Report phishing: [email protected]
BNI Madagascar
Bank- Customer adviser line:699
Email: [email protected]
MVola (Yas, formerly Telma)
Mobile money- MVola customer service (from a Yas mobile):807
- MVola customer service (other networks):034 00 00 807
Email: [email protected]
Orange Money Madagascar
Mobile money- Orange customer service (from an Orange mobile):204
- Orange contact line:+261 32 32 32 204
Not listed here
We could not confirm contact details on the official website of: MCB Madagascar, BFV-Societe Generale. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ARTEC (telecom regulator)
Complaints about telecom operators (Airtel, Blueline, Orange, Yas). It does not handle bank fraud.
Complain to the operator first. Then call 600, email [email protected] or use the online form.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Madagascar.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.