Housing Bank for Trade and Finance Fraud: How to Report It and Stop the Money
If money left your Housing Bank for Trade and Finance account without your permission, or you paid a scammer, contact Housing Bank for Trade and Finance straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Housing Bank for Trade and Finance’s official line below, or use help inside the official Housing Bank for Trade and Finance app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Housing Bank for Trade and Finance will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Jordan, and keep screenshots of every message and payment.
Official Housing Bank for Trade and Finance fraud contacts
Housing Bank for Trade and Finance (HBTF)
Bank- Call centre:+962 6 5200400(24/7)
- Toll-free:0800 22111(24/7)
Email: [email protected]
Know this about Jordan
- Messages saying you have funds held at the Central Bank of Jordan are a known fraud. Do not reply, click links or pay any fee.
If Housing Bank for Trade and Finance won’t help
Central Bank of Jordan: Financial Consumer Protection Department
Complaints against banks and other institutions the Central Bank of Jordan supervises. Email [email protected], call 06 4630301, or use the online form at https://www.cbj.gov.jo/ar/Pages/Complaints.
Complain to your bank first and get a written reply. If the reply does not satisfy you, or the bank refuses to take your complaint, send it to the Central Bank with the bank's reply attached.
Official websiteYour rights as a Housing Bank for Trade and Finance customer in Jordan
- Time limit for a bank to answer a complaint. Banks answer complaints within 10 working days, extendable to 30 working days. After that you can go to the Central Bank of Jordan or the courts. Source
- CliQ transfers sent by mistake. The Central Bank of Jordan says a CliQ transfer sent by mistake can only be recovered through the courts. Source
Report it to the police too
Cybercrime agencies in Jordan lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Jordan (2026).
Common questions about Housing Bank for Trade and Finance fraud
- What is the Housing Bank for Trade and Finance fraud helpline number?
- Housing Bank for Trade and Finance lists these numbers on its own website: Call centre: +962 6 5200400 (24/7); Toll-free: 0800 22111 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Housing Bank for Trade and Finance?
- Call Housing Bank for Trade and Finance's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Housing Bank for Trade and Finance will not help or refund me?
- In Jordan you can complain to Central Bank of Jordan: Financial Consumer Protection Department. Details of what each one handles are on this page.
Other providers in Jordan
These contacts were read on Housing Bank for Trade and Finance’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Housing Bank for Trade and Finance and cannot recover money. All Jordan providers are in Bank Fraud Help: Jordan.