Bank of Jordan Fraud: How to Report It and Stop the Money
If money left your Bank of Jordan account without your permission, or you paid a scammer, contact Bank of Jordan straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Jordan’s official line below, or use help inside the official Bank of Jordan app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Jordan will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Jordan, and keep screenshots of every message and payment.
Official Bank of Jordan fraud contacts
Bank of Jordan
Bank- Contact centre (can block debit and credit cards):06 5807777(24/7)
- From abroad:+962 6 5807777(24/7)
- Complaints (toll-free):0800 22335
- Complaints:00962 6 5692572
Email: [email protected]
Know this about Jordan
- Messages saying you have funds held at the Central Bank of Jordan are a known fraud. Do not reply, click links or pay any fee.
If Bank of Jordan won’t help
Central Bank of Jordan: Financial Consumer Protection Department
Complaints against banks and other institutions the Central Bank of Jordan supervises. Email [email protected], call 06 4630301, or use the online form at https://www.cbj.gov.jo/ar/Pages/Complaints.
Complain to your bank first and get a written reply. If the reply does not satisfy you, or the bank refuses to take your complaint, send it to the Central Bank with the bank's reply attached.
Official websiteYour rights as a Bank of Jordan customer in Jordan
- Time limit for a bank to answer a complaint. Banks answer complaints within 10 working days, extendable to 30 working days. After that you can go to the Central Bank of Jordan or the courts. Source
- CliQ transfers sent by mistake. The Central Bank of Jordan says a CliQ transfer sent by mistake can only be recovered through the courts. Source
Report it to the police too
Cybercrime agencies in Jordan lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Jordan (2026).
Common questions about Bank of Jordan fraud
- What is the Bank of Jordan fraud helpline number?
- Bank of Jordan lists these numbers on its own website: Contact centre (can block debit and credit cards): 06 5807777 (24/7); From abroad: +962 6 5807777 (24/7); Complaints (toll-free): 0800 22335; Complaints: 00962 6 5692572. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Jordan?
- Call Bank of Jordan's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Jordan will not help or refund me?
- In Jordan you can complain to Central Bank of Jordan: Financial Consumer Protection Department. Details of what each one handles are on this page.
Other providers in Jordan
These contacts were read on Bank of Jordan’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Jordan and cannot recover money. All Jordan providers are in Bank Fraud Help: Jordan.