How to Report Cybercrime and Online Fraud in Jordan (2026)
Scammed or hacked in Jordan? Who to call (911), how to report to the PSD Anti-Cyber Crimes Unit and JO-CERT, and how to try to get your money back.
Jordan has its own police cybercrime unit, national CERT and data-protection law, so if you are scammed or hacked here, you report to Jordanian authorities, not to any foreign agency. Whether the fraud drained your bank account, hijacked your social media, or came through a fake job or investment offer, this guide shows you exactly who to contact, how to preserve evidence, and how to try to get your money back. Act fast: the sooner you tell your bank, the better your odds.
Primary sources: Public Security Directorate (PSD) · JO-CERT / National Cyber Security Centre · Central Bank of Jordan
On this page
First: stop the loss
- Contact your bank or card issuer immediately. If you sent money or shared card details, call the number on your card or statement, report the fraud, and ask the bank to stop or recall the payment and freeze the account. For card payments, ask about a chargeback. Our chargeback guide explains how.
- Stop all contact with the scammer. Never send more money to "release" or "verify" funds, and never install remote-access software a caller asks for. That is the scam. Block the number, email and account.
- Secure your accounts by changing passwords, signing out other devices and turning on two-step verification. If you clicked a link, see what to do after clicking a phishing link.
- Keep evidence: screenshots of messages, payment references, phone numbers, account details and the URL of any fake site.
Who to report to
- Emergency or a crime in progress: call 911, Jordan's unified emergency number.
- Fraud, hacking or online scams: report to the Public Security Directorate's Anti-Cyber Crimes Unit on 191, or by email at [email protected] (confirm the current address on the PSD site before sending sensitive details).
- A cyberattack or vulnerability affecting a system or organisation: report to JO-CERT under the National Cyber Security Centre, at [email protected] or 06 590 0500.
- Banking or financial-services complaints: contact your bank first, then escalate to the Central Bank of Jordan's Financial Consumer Protection division at [email protected].
Reporting does not by itself return your money, but it creates an official record and feeds national intelligence on fraud patterns. Report even if you lost nothing, because the information still helps stop the next victim.
Getting your money back
Jordan uses the Jordanian dinar (JOD). How you paid decides your options, and speed is everything.
| How you paid | What to do |
|---|---|
| Bank transfer | Call your bank within minutes to try to stop or recall the payment. Ask about its fraud policy and file a written complaint if it refuses to help. |
| Debit or credit card | Ask your card issuer for a chargeback and dispute the transaction in writing. Card payments carry the strongest protection. |
| Cash deposit, e-wallet or crypto | Rarely recoverable. Report to the platform and the Anti-Cyber Crimes Unit at once, and beware "recovery agents" who contact you afterward, that is usually a second scam. |
Jordanian banks are not bound by an automatic reimbursement guarantee for authorised transfers. Report the fraud, file a formal claim with your bank, and escalate a refused claim to the Central Bank of Jordan's Financial Consumer Protection division if the bank's own process does not resolve it.
Scams that hit Jordan
Jordanian authorities and local reporting have flagged repeated patterns:
- Fake "financial assistance" or cash-prize offers that harvest national ID numbers and personal details under the promise of a payout, reported by Jordanian media.
- AI-generated deepfake voice and video impersonating officials, relatives or public figures to pressure victims into transferring money.
- Fake gold-trading and investment advertisements promoted on social media, which the PSD has warned about; verify any trading platform independently before sending funds.
See how the underlying messaging trick works in our explainer on how phishing works and how to stop it.
The law and your data
Cybercrime in Jordan, including unauthorised access, hacking and online fraud, is prosecuted under Cybercrime Law No. 17 of 2023, a 41-article law that took effect on 13 September 2023. This is a separate statute from the Personal Data Protection Law No. 24 of 2023, which came into force on 17 March 2024 with a compliance grace period running to 17 March 2025. Personal data matters are overseen by the Data Protection Council and a dedicated Data Protection Unit under the Ministry of Digital Economy and Entrepreneurship (MODEE).
FAQ
Can I report a Jordan-based scam to my home country's fraud agency instead?
You can also inform your own country's authorities, especially if you are a foreign resident or tourist, but the crime happened under Jordanian jurisdiction. Report to the PSD's Anti-Cyber Crimes Unit on 191 so local investigators can act.
My email or social media account was hacked. Who do I tell?
Secure the account first: change the password, sign out other devices and turn on two-step verification. Report the incident to the Anti-Cyber Crimes Unit, and to JO-CERT if it involves a broader system compromise or a business account.
I only received a suspicious message and lost nothing. Should I still report it?
Yes. Reporting scam calls, texts and fake offers helps the PSD and JO-CERT track offenders and warn others, even when no money changed hands. Keep a screenshot before you block the sender.
Sources: Public Security Directorate (PSD) · JO-CERT / National Cyber Security Centre · Central Bank of Jordan
If you have been targeted, you are not alone. See our country-by-country cybercrime help hub for step-by-step reporting and recovery guides.