Bank Fraud Help · DR Congo
TMB Fraud: How to Report It and Stop the Money
If money left your TMB account without your permission, or you paid a scammer, contact TMB straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call TMB’s official line below, or use help inside the official TMB app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. TMB will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in DR Congo, and keep screenshots of every message and payment.
Official TMB fraud contacts
TMB (Trust Merchant Bank)
Bank- Customer enquiries:+243 99 702 3000
- Customer enquiries (second line):+243 81 756 2771
App or online: Online complaint form on tmb.cd
Email: [email protected], [email protected]
Know this about DR Congo
- Orange Money and Afrimoney publish only general customer lines, not dedicated fraud lines. For M-Pesa, the online fraud report form is the most direct route.
Your rights as a TMB customer in DR Congo
- Deadlines for disputing a transaction (Central Bank of Congo instruction, as published by Rawbank). You must dispute a transaction within 60 days. The bank must reply within 45 calendar days. Source
Report it to the police too
Cybercrime agencies in DR Congo lists who to report to.
Common questions about TMB fraud
- What is the TMB fraud helpline number?
- TMB lists these numbers on its own website: Customer enquiries: +243 99 702 3000; Customer enquiries (second line): +243 81 756 2771. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to TMB?
- Call TMB's official line, or report it in the app or online: Online complaint form on tmb.cd, or by email: [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in DR Congo
RawbankEquity BCDCEcobank DRCAfrimoneyAirtel MoneyM-PesaOrange Money RDC / Orange RDC
These contacts were read on TMB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not TMB and cannot recover money. All DR Congo providers are in Bank Fraud Help: DR Congo.