Bank Fraud Help · DR Congo
Rawbank Fraud: How to Report It and Stop the Money
If money left your Rawbank account without your permission, or you paid a scammer, contact Rawbank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Rawbank’s official line below, or use help inside the official Rawbank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Rawbank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in DR Congo, and keep screenshots of every message and payment.
Official Rawbank fraud contacts
Rawbank
Bank- Customer contact:+243 99 601 6300
- Short number:4488
App or online: Online claims form on rawbank.com (Réclamations)
Email: [email protected], [email protected]
Know this about DR Congo
- Orange Money and Afrimoney publish only general customer lines, not dedicated fraud lines. For M-Pesa, the online fraud report form is the most direct route.
Your rights as a Rawbank customer in DR Congo
- Deadlines for disputing a transaction (Central Bank of Congo instruction, as published by Rawbank). You must dispute a transaction within 60 days. The bank must reply within 45 calendar days. Source
Report it to the police too
Cybercrime agencies in DR Congo lists who to report to.
Common questions about Rawbank fraud
- What is the Rawbank fraud helpline number?
- Rawbank lists these numbers on its own website: Customer contact: +243 99 601 6300; Short number: 4488. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Rawbank?
- Call Rawbank's official line, or report it in the app or online: Online claims form on rawbank.com (Réclamations), or by email: [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in DR Congo
Equity BCDCTMBEcobank DRCAfrimoneyAirtel MoneyM-PesaOrange Money RDC / Orange RDC
These contacts were read on Rawbank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Rawbank and cannot recover money. All DR Congo providers are in Bank Fraud Help: DR Congo.